Today's customer and employee web sites are full of information from dozens of sources in an attempt to be a one-stop shop. Users, however, can't find anything. Huge menus, hunt 'n peck navigational styles, and inadequate search engines all lead to frustrated customers, a loss in employee productivity and high support costs. Assembly Wizard is a PeopleSoft Portal bolt-on which provides power users or content experts a tool to build process-based navigation in terms a user best understands.
Understanding all the documents, forms, and tasks that need completing when you join a company can be a daunting task. Imagine being a manager and having no idea how to transfer an employee who is working in a different country. Traditionally these business processes are accomplished through a series of separate web pages, forms, FAQs and calls to the help desk. Searching is a futile task as it doesn't understand the logical business process. The user is left to connect all the dots. Assembly Wizard can build a multi-step process on one page for the employee. It's easy to find, and it steps the user through each task they need to accomplish.
These concepts can be applied towards guiding any user through a wide range of processes that requires multiple steps, related forms and documents and other process requirements. Examples include:
The list is endless and we describe it as virtual handholding.Assembly Wizard Glossy ›
"How Do I" is Assembly Wizard's search and it's located right on a user's homepage. How Do I presents an auto-suggest search box where the user can ask any question such as "How do I order office supplies?" or "How do I change my benefits?" How Do I immediately suggests popular questions that meet your search terms and takes the user directly to the appropriate business process. How Do I is also smart enough to know that a persons location or role can help determine which process is best suited for that user. For example, hiring someone in Hong Kong likely involves different steps and documentation to hiring someone in New York.
The people who know the business processes best are not in IT. Assembly Wizard allows the content experts to change or add business processes on the fly without any IT intervention or programming (kind of like Wikipedia, but much better and with more enterprise controls). Assembly Wizard is the tool the content experts need to maintain the portal without any assistance, and all done with just their browser. Even better, each process can be tagged by common terms such as location, region or country. Security is also a snap as everything is secured through vanilla PeopleSoft roles.
"No business case will sell social software to a firm that doesn’t already value collaboration in its culture. If the ROI is needed to convince an organisation that collaboration is a good thing - then ROI is the least of your problems"
› Larry Hawes, Gilbane Group